eBay tip of the day: How to do an appeal at eBay
If you have ever felt that you have been done wrong by eBay there is a certain way to go about it. The correct way is the business way, the wrong way is the emotional way.
Dont ever use this line: " I pay $2000 a month to eBay in fees, they should treat me different or give me a break." First eBay doesn't really treat ANY body different. I happen to know that even the biggest accounts, get restricted, items removed, suspended, everyday and they have to go through the same process as everyone else. Emotional appeals rarely work at eBay, main reason- they are highly regulated by a vast amount of committees, some government, as to what they can and can't do. If your only argument is an emotional, or special treatment then fugedaboudit.
Every appeal must be factual and to the point. These are more successful. Fact based is NOT, "Well I waited 5 weeks for the item and it never appeared so I gave him a negative and he gave me a negative and that is not fair...waaahh!!!" Doesnt work.
Fact based is: He left me a negative feedback that contains my home phone number." That can be removed.
Think before you put your appeal in: Is this factual or emotional. You will have a much better chance of having your appeal go through if it is just the facts.
3 comments:
tru dat
Is there anyway to get negative feedback removed? I've done the "mutually remove feedback" thing a couple of times, but what if you think it is what of your competitors trying to hurt your business? - Allie
The best way to get feedback removed is to do mutual feedback withdrawal. If that doesn't work, or you think it's one of your competitors trying to hurt your business, then you may need to try some other things. One option is to use SquareTrade.com . They are a fee based service, but I have spoken with several top sellers that use them and pay a monthly fee to keep them on "retainer". A lesser known option for feedback removal is to file an Unpaid Item (UPI) Dispute against the person that left negative feedback. (of course this only works if they didn't pay you). When a UPI dispute goes seven days with no response from the buyer, you can close the dispute and get your fees back, and any feedback left is descored. I hope that helps!
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